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Continue ShoppingFAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept major payment methods including credit cards, debit cards, PayPal, and bank transfers.
For customers in Egypt, we also accept local payment options such as Fawry, Vodafone Cash, and Meeza cards.
For customers in Egypt, we also accept local payment options such as Fawry, Vodafone Cash, and Meeza cards.
Yes, your payment information is secure. We use SSL encryption and trusted payment gateways to protect your data at every step.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified immediately and given the option to try again or choose a different payment method. Please ensure your payment details are correct and that you have sufficient funds in your account.
Order & Returns
Shipping is handled exclusively by Aramex, a trusted courier service. Delivery usually takes 2–3 days, with no inspection option available.
Handmade items are non-returnable and non-exchangeable.
In most cases, full payment is required before shipping, though exceptions may apply depending on the order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Shipping is handled exclusively by Aramex, with delivery in 2–3 days and no inspection option.
Handmade items are non-returnable and non-exchangeable.
For eligible returns, customers are responsible for covering the return shipping costs.
In most cases, full payment is required before shipping, though exceptions may apply depending on the order.
Yes, you can exchange eligible items for a different size or color by contacting our customer support team.
Please note: Handmade items are non-exchangeable and non-returnable.
Ordering from Rosabelle store
Placing an order on Rosabelle Store is simple! Browse our catalog, select your product, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, select a payment method, and confirm your order. You’ll receive a confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.